33e's Privacy Policy

Introduction and Scope

33e ("we", "us", or "platform") is an online casino and betting service provider operating for users in Bangladesh. This privacy policy ("policy") describes how 33e collects, processes, stores, and protects your personal information through its website 33e.lat and related services.

By using our platform, you will be considered to have given your consent to the terms of this policy. If you object to any part of this policy, please refrain from using our services and contact our support team.

This policy has been prepared in accordance with the principles of personal data protection and forms an integral part of 33e's Terms and Conditions. If any conflict arises between the Terms and Conditions and this policy, this policy will take precedence on matters of privacy.

What Information We Collect

33e collects information from you in various ways. Below is a detailed breakdown of the types of information collected:

2.1 Registration and Account Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification — confirmation of 21+ age)
• Email address
• Mobile number
• Password (stored in encrypted form — never stored in readable form under any circumstances)
• Preferred currency (BDT / Taka)

2.2 Identity Verification Information (KYC)

To comply with applicable regulations and to protect users, we may collect the following identity document information:

• National Identity Card (NID) or passport copy
• Selfie or photo (for personal identification)
• Proof of address (utility bill or bank statement)

2.3 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket number)
• Transaction history (amount, date, status)
• Deposit and withdrawal records

2.4 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Page visits and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs (bet amounts, play history)

How Information Is Used

33e uses your information only for specific, legitimate, and transparent purposes. The purposes of use are set out in detail below:

We will not use your information for any purpose beyond those stated above. If we need to use your information for a new purpose, we will inform you in advance and obtain your consent where required.

Cookies and Tracking Technologies

33e uses cookies and similar technologies to improve its services. Cookies are small text files stored in your browser that help recognise you during your visit and on subsequent visits.

4.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions, ensuring security, and keeping the platform's basic functions running. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme) and provide a personalised experience.
• Analytics cookies: Collect anonymous statistics to help us understand how users interact with our platform.
• Advertising cookies: Used to display relevant promotional notifications (on the basis of consent only).

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may mean that some features of our service do not work. Contact our support team for detailed guidance on managing cookies.

Sharing Information with Third Parties

33e does not sell, rent, or commercially transfer your personal information to third parties. However, in certain circumstances we may share information with the following parties:

5.1 Service Provider Partners

We work with trusted third-party service providers to operate our platform, including:

• Payment processors (bKash, Nagad, Rocket)
• Identity verification services
• Server and cloud infrastructure providers
• Fraud detection services
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.)

These parties access your information only for the specific contracted purposes and are required to comply with our privacy standards.

5.2 Legal Obligations

We may share information with authorities in the following circumstances:

• In response to a court order or legal claim
• To assist in the investigation of money laundering, fraud, or other financial crimes
• To prevent a threat to life or safety
• To assist a regulatory body in a lawful investigation

5.3 Business Transfers

If 33e undergoes a corporate change such as a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances we will notify you in advance and the new operator will adhere to the same privacy standards.

Data Security Measures

33e has adopted industry-standard technical and organisational measures to protect your information. Our platform is committed to ensuring a safe and reliable environment.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Data encryption (at rest): Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
• Firewall and intrusion detection: Continuous network monitoring.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Regular security audits: Periodic risk assessments conducted by third parties.

6.2 Organisational Safeguards

• Only authorised personnel have access to personal information (principle of least privilege)
• Regular staff training on data protection
• A rapid response plan in the event of a data breach
• Confidentiality agreements mandatory for third-party partners

However, no one can guarantee complete security over the internet. We make every effort, but it is not possible to guarantee the complete security of data. If we become aware of any security breach, we will notify you immediately.

Data Retention Period

33e retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

7.1 Standard Retention Periods

• Account information: For the duration the account is active and for a minimum of 5 years after closure.
• Financial transaction records: A minimum of 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Customer support communication records: Up to 3 years.
• Cookie data: Between 30 days and 2 years depending on type.

Once the retention period expires, data is securely deleted or anonymised. Retention periods may be extended in the case of active legal proceedings, regulatory investigations, or disputes.

Your Rights

33e respects your rights in relation to your information. Your main rights are described in detail below:

8.1 Right to Know

You have the right to know what information we collect from you, how we use it, and with whom we share it. To exercise this right, contact our support team.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, some data may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your data be restricted — for example when there is a dispute about the accuracy of the data.

8.5 Right to Data Portability

You have the right to receive a copy of the data we hold about you in a structured, commonly used format.

8.6 Right to Object

You have the right to object to the use of your data for direct marketing purposes. We will stop marketing communications as soon as we receive such a request.

To exercise any of the above rights, contact our support team via 24/7 live chat or email. We will respond within 30 business days of receiving your request.

Minors & Age Restrictions

33e strictly operates its services for users aged 21 and above only. We never intentionally collect any information from minors.

At the time of registration we verify date of birth, and in suspicious cases we confirm age through KYC documents. If a person registers while under 21 by providing false information and this is later detected, their account will be closed immediately and the collected data will be securely deleted.

If you believe that a minor is using our platform, please contact us immediately.

Policy Changes & Updates

We may update this privacy policy from time to time — in response to business changes, new services, or regulatory changes. The date of each update will be noted at the top of this page under the "Last Updated" section.

For significant changes we will notify you by email or via a notification on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the new policy. We therefore advise you to review this page regularly.

International Data Transfers

33e's servers and data storage infrastructure may be located in various countries. Even if your data is transferred outside Bangladesh, we ensure that such transfers take place under appropriate protections in accordance with this policy.

All our international data transfers are carried out under contractual privacy protections. Third-party partners comply with the applicable data protection laws of their respective countries and ensure equivalent protection standards.